Questions we get asked

Yes. Under both the federal and Hawaiʻi rules, the noticing party states the method of recording, so video should be named in the notice. Another party may designate an additional method at their own expense. If video was not in the original notice and you want it, an amended notice or a stipulation handles it.

Hourly, with a four-hour minimum, plus a flat Media Preservation line on in-person jobs. Post-production, sync, and the authentication package are billed separately. Check the rate-sheet box on the scheduling form and we'll email you the current rate sheet.

We ask for a day's notice anywhere in the state. If the date is tighter, send it anyway.

• Hawaiʻi Island: home base, Kona to Hilo and everywhere between.
• Oʻahu: a day ahead is best.
• Maui and Kauaʻi: for a morning start we fly in the night before, so more lead time helps.

We're based in South Kona on Hawaiʻi Island, and jobs on Hawaiʻi Island carry no travel charges. For Oʻahu, Maui, and Kauaʻi, airfare, ground transport, and parking pass through at cost, plus a per diem. When a morning start needs a night-before flight, the booking firm pays for lodging. We don't bill travel time anywhere.

Every job has a four-hour minimum. Cancel before 10:00 AM HST on the business day before and the minimum doesn't apply. After that, the four-hour minimum applies, plus any expenses already spent.

Standard delivery is 3 to 5 business days, for video and for editing. Anything faster, or a date you set, is rush: a flat fee on the rate sheet. Sync starts as soon as the certified transcript arrives. Files arrive on a password-protected link that expires after 60 days, and we'll make a new one whenever you ask.

• We're neutral on the record.
• We will go on the record at the request of any attorney present.
• We will only stop recording upon the agreement of all counsel present.

One camera on the witness, two independent recorders running the whole time, and at least four microphones in the room.

It runs on every in-person job and bills as a flat line item. The same day we record, master cards are imaged to E01 forensic files, and every file is SHA-256 hashed and listed in a timestamped manifest. Masters are kept seven years. If the recording is ever questioned, the authentication package can be ordered at any time. See Chain of custody and Video authentication.

Yes, constantly. We coordinate with whoever your agency assigns, offer the reporter a direct audio feed if they want one, and hand over a high-fidelity backup audio file at the end of the day. For national agencies, we work white-label, on the agency's paperwork and forms.

Yes. We record locally at full resolution rather than relying on a compressed cloud capture, so exhibit text stays readable and the witness stays legible. We feed into the platform your firm already uses, or host the environment ourselves.

Dialing in from the mainland or Japan? See the Hawaiʻi time table.

E01 masters are kept for seven years, with their hash manifests and timestamp receipts, and we'll let you know before anything is deleted. Delivery links expire after 60 days, and we'll make a new one whenever you ask.

The next day, if you ask when you book.

Yes, the same day you ask.

Invoices go out after the job through Square. We accept check or ACH, and Hawaiʻi GET is added.

No. Case files are processed on hardware we own in Hawaiʻi and never sent to an outside AI provider. Email runs through Google Workspace and delivery links through pCloud; neither one processes your files. Only Andrew Graves opens them. We'll sign an NDA on request. Files are deleted on the schedule you set, or after seven years if you don't set one.

How your files are handled

Yes: 25% off all billable services for verified 501(c)(3) legal aid organizations and pro bono matters. See Legal aid and pro bono.